READY MADE PURCHASES AND ACCESSORIES
If you are not satisfied with your purchase you have the right to return the product in a new and unworn condition, including tags and packaging, with a receipt within 30 days of purchase for a refund or store credit. Shipping charges are non-refundable. There is no re-stocking fee.
If you would like to exchange your item for a different size or style, please contact us within 30 days of receiving the item to arrange an exchange.
CUSTOM MADE PURCHASES AND ACCESSORIES
The Bottom Line:We're not satisfied until your happy!
We're so certain that you will be ecstatic with your new suit, shirt or formal wear that we are willing to put our reputation on the line. If you aren't pleased with your purchase, we'll work with you until you are.
Our reputation is very important to us...this is why our 100% satisfaction guarantee is MEANINGFUL! If you aren't happy, we won't rest until you are. More than 95% of the time no final alterations are even necessary. In the business of tailoring making tweaks is expected, our goal is to assist you in getting the perfect fitting suit or shirt. Any custom made garment is a process, and getting everything perfect on your first try doesn’t always happen...although our rate is extremely high. If a case arises and you do not like the fit, we’re more than happy to provide one complimentary alteration or remake. It's that important to us. Because we know that if you have a great experience with Capital you are likely to tell your family and friends.
The details: Within two weeks of receiving your finished garment, if you are not ecstatic with your items, simply schedule an appointment to return with your garments and we'll alter it or remake it once from scratch. You may ask why the two week restriction? Because in fashion nothing is constant. Things change, trends change and the desires of clients change along with fluctuations in their weight. So we ask that you work with us to finalize any alterations within two weeks of delivery. Due to custom garments being specially made for the client we cannot offer cash refunds. We stress that any custom made order cannot be returned or exchanged unless approval for a refund is authorized less a 20% return fee.
For our out of state or online clients: we will reimburse you for any alteration cost you may incur when working with a tailor shop near you, up to certain limits. For example we offer up to $75 for a suit. Please contact us for details on how to submit a receipt for reimbursement.