Perfect Fit Guarantee - Allows You To Shop With Confidence
At Capital... we capitalize FIT and we guarantee IT!
Our Perfect-Fit Guarantee applies to our custom shirts, casual pants, and our tailor-made clothing garments to include suits, jackets, and pants. Please note that we address each of them a little differently. Capital believes tailor-made means the perfect fit! Our brand has stood on this principle since day one, and it’s the reason our garments are made specifically based on your measurements. If your item does not fit as you would like, we offer solutions, not excuses.
Custom Shirts Perfect Fit Guarantee
If your first shirt isn’t perfect, we’ll remake it—free of charge. This Perfect Fit Guarantee applies to your first shirt purchase (one shirt only) so that you can try our service risk-free. A different return policy applies to returning customers subject to our terms and conditions.
However you choose to create your custom size—by measuring yourself at home, or by stopping by our Shop—our research and algorithms ensure your shirt will fit the way you want it to, no matter your body type or fit preferences.
Convenient & Accurate Adjustments
Want to make changes to the fit of your first shirt? No problem, we’ll remake it for you free of charge to save you time and to maintain consistent, replicable sizing for your future orders.
Unbelievable Customer Service & Quick Turnaround Times
Our friendly customer service team are experts in custom clothing and they’ll do what it takes to achieve your unique perfect fit. Plus, our shirts deliver to your door in about 3 weeks, so it won’t be long before you’re looking—and feeling—your very best.
Casual Pants Perfect Fit Guarantee
If you’re not happy with the fit of your custom casual pants (or anything else about them) you can return them to us for a complimentary remake in a new size or style. Turnarounds time for remakes is quick and hassle-free. You can also return the pants for a full refund if you’d prefer.
Tailored Clothing Perfect Fit Guarantee
If your custom suit, jacket, or trouser fit isn’t perfect, we’re happy to provide the following adjustment options:
A) Have the garment adjusted by your local tailor within 10 days of receiving your garments. Ask your tailor for an invoice and a short description of the adjustments made to your garment. Send us a photo of the receipt and we’ll provide you with a store credit or refund your expense within 72 hours. (up to $125 for a suit, $75 for a jacket, and $50 for trousers). Any costs exceeding these must be paid by the client.
B) Your consultant will assist you in determining what changes need to be made, and have Capital Custom Clothiers alter the garment for you or remake it in a new size. We want to work with you to produce a garment that fits you perfectly.
C) Return the tailored clothing to us for a full refund.
Still no luck after an alteration or a remake? Return your unworn Capital garment and we will provide you with a full refund. To do this, contact email@example.com within 7 days of receiving your suit or your remade suit with a description and clear photos of the issues and our team will contact you within 72 hours.
Items purchased as part of a promotion or package offer must be returned together in order to qualify for a full refund.
Capital Custom Clothiers reserves the right to deny reimbursement for items that have:
- been damaged or stained
- been used
- had tags removed
- been returned because of a change of mind
- note that we will not accept returns of clothing that has been altered.